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Privacy Policy

DolanUyghur.com is operated by Dolan Uyghur Restaurant LLC.

Effective date:

1. Who is responsible for your information

This Privacy Policy explains how Dolan Uyghur Restaurant LLC ("Dolan," "we," "us" or "our") collects, uses and shares information when you visit DolanUyghur.com (the "Site"), use our forms, or communicate with us. Dolan Uyghur Restaurant LLC operates Dolan Uyghur Restaurant, Dolan Coffee and Dolan products. Purchases of our products on DolanMarket.com and on third-party marketplaces, and orders and reservations placed through the providers linked from the Site, are also governed by those providers' own privacy policies.

For privacy questions or requests: order@dolanuyghur.com · 833-MY-DOLAN (833-693-6526) · Dolan Uyghur Restaurant LLC, 400 S Maple Ave Suite 105, Falls Church, VA 22046.

2. Information we collect

Information you give us

  • Contact and inquiry forms: your name, email address, phone number, business or organization, and your message.
  • Catering and private or corporate event inquiries: the above plus your event date, delivery address or pickup location, guest count, dietary needs, budget range and preferences.
  • Job applications: your name, contact details, preferred location and position, availability, experience, languages, work-authorization answer, resume (PDF) and any links you choose to share.
  • Newsletter and text-message sign-ups: your email address and/or mobile number and your consent choices.
  • Messages you send us by email, phone or social media.

Information collected automatically

  • Analytics. We use Metrone, a privacy-first analytics service, to understand how the Site is used. Metrone runs from our own domain rather than a third-party domain, does not set cookies, does not store IP addresses or raw browser user-agent strings, and does not fingerprint devices. It counts visitors using short-lived, daily-rotating hashed identifiers that cannot be linked to you across days, and resolves only an approximate location from the network. The information it produces for us is aggregated: pages viewed, referring sites and campaigns, device and browser types, and interaction events such as clicks on "Order" or "Reserve." We retain these aggregated statistics for as long as we need them to operate and improve the Site.
  • Platform logs. The Sentrix platform, which hosts and runs the Site, keeps technical logs — including IP address, request details and error information — for security, reliability and abuse prevention, for a limited period.
  • Cookies. The Site uses only strictly necessary cookies and similar technologies needed for it to work, such as remembering a location you selected or keeping a form session (see Section 6).

Information from third-party services

When you order, reserve, buy a gift card or purchase products through the providers linked from the Site — ChowNow, Toast, Toast eGift, DolanMarket.com, Amazon, Walmart, eBay, Faire and ezCater — those providers collect your information under their own policies and share with us what is needed to fulfil your order or reservation, such as your name, contact details and order or reservation details.

We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

3. How we use information

  • To respond to your inquiries, reservations, catering and event requests, and job applications.
  • To prepare and fulfil orders and reservations placed through our providers, and to contact you about them.
  • To send newsletters, offers and event announcements by email or text message only if you have opted in. Every email includes an unsubscribe link, and you can stop text messages at any time by replying STOP.
  • To operate, secure, measure and improve the Site, including analytics, debugging, and fraud and abuse prevention.
  • To consider you for employment and to keep your application on file for future openings unless you ask us not to.
  • To comply with legal obligations and to enforce our Terms of Use.

We do not sell your personal information, and we do not share it for targeted or cross-context behavioral advertising.

4. How we share information

  • Service providers acting for us: Sentrix — the operating system for a brand's digital presence and transactions, which keeps one record of our business and carries it to our channels; for Dolan it provides the website platform (hosting, content and data services), form handling and storage, and our email and text-message programs, all under our name — together with Metrone (analytics), file storage for resumes, and our professional advisers. They may use your information only to provide their services to us and are bound by confidentiality and data-protection obligations.
  • Ordering, reservation, gift card and marketplace providers: ChowNow, Toast and Toast eGift, DolanMarket.com, Amazon, Walmart, eBay, Faire and ezCater act as independent businesses when you transact with them; their privacy policies govern that information.
  • Affiliates: we may share information with our affiliates as needed to run our restaurants, Dolan Coffee, Dolan Market and Dolan Wholesale, under this Policy.
  • Legal and safety: when required by law or legal process, to protect our rights, or to protect the safety of our guests, team and the public.
  • Business transfers: if a Dolan business is sold, merged or reorganized, your information may be transferred to the successor under this Policy.

5. Your choices and rights

  • Marketing: unsubscribe from emails using the link in any message; reply STOP to any text message; or contact us.
  • Access, correction, deletion and portability: you may ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or ask for a portable copy. Residents of Virginia, Maryland and other states with consumer privacy laws may also appeal a decision we make about a request. Email order@dolanuyghur.com with "Privacy request" in the subject line; we will verify your identity and respond within 45 days, extending that period once by a further 45 days where reasonably necessary and telling you if we do.
  • Job applicants: you may ask us to delete your application and resume at any time.
  • Cookies: see Section 6.
  • Global Privacy Control: because the Site does not sell personal information or use it for targeted advertising, there is nothing to opt out of; we honor Global Privacy Control signals where the law requires.

6. Cookies and analytics

The Site sets only strictly necessary cookies and similar technologies required for it to work — for example, to remember the location you selected or to keep a form session while you complete it. Our analytics provider, Metrone, does not use cookies, does not store IP addresses or raw browser identifiers, and counts visitors with daily-rotating hashes rather than persistent identifiers, so no analytics consent banner is required. Embedded third-party content — Google Maps, Instagram, Facebook, X and Yelp — may set its own cookies when it loads; those providers' policies apply.

7. Data retention

We keep inquiry and event-form submissions for as long as needed to handle your request and for our records, generally up to three years; job applications for twelve months after the position is filled unless you ask us to delete them sooner; marketing contacts until you unsubscribe; platform logs for a limited period set by our platform provider; and aggregated analytics for as long as we need them to run the Site. We may keep information longer where the law requires or to resolve disputes.

8. Security

The Site runs on the Sentrix platform, which applies access controls, encryption in transit and monitoring. Form submissions and uploaded resumes are stored with restricted access. No system is perfectly secure, so please do not send sensitive information — such as payment card numbers — through our forms; payments are handled only by our ordering, reservation, gift card and marketplace providers.

9. Text-message program

If you opt in to text messages from Dolan, you will receive messages about your inquiries, reservations or orders and, if you chose to, occasional offers and event announcements. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages and HELP for help, or contact us at order@dolanuyghur.com. Carriers are not liable for delayed or undelivered messages. Our text-message program is operated through Sentrix, the platform that provides our website, form handling and email and text-message programs.

10. Visitors from outside the United States

The Site is operated in the United States and is intended for visitors in the United States. If you access it from elsewhere, your information will be processed in the United States.

11. Changes to this Policy

We may update this Policy from time to time. When we do, we will change the effective date above and, for material changes, note them on the Site. Your continued use of the Site after a change means you accept the updated Policy.

12. Contact us

Dolan Uyghur Restaurant LLC · 400 S Maple Ave Suite 105, Falls Church, VA 22046 · order@dolanuyghur.com · 833-MY-DOLAN (833-693-6526)